Shipping & Returns

Shipping Policy

We currently ship within the United States.

Orders are typically processed within 1–2 business days after purchase. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Options

  • Standard Shipping: $8.00 (3–5 business days)

  • Express Shipping: $15.00

  • Free Shipping: Available on all orders $70 or more

Shipping times are estimates and may vary depending on location, carrier delays, or seasonal demand.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will gladly arrange a replacement or refund.

Returns

Due to the nature of our products, we only accept returns for unopened and unused items.

Returns must meet the following conditions:

  • Return requests must be submitted within 7 days of the delivery date.

  • Items must be unopened, unused, and in their original packaging.

To request a return, please contact us with your order number and reason for the return.

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Once the returned item has been received and inspected, a refund will be issued to the original form of payment.

Contact

For shipping or return inquiries, please contact us at: contact@midorisol.co

Quality Promise

At Midori Sol, quality begins at the source. We partner directly with trusted tea farmers in Japan to bring you first-flush, ceremonial-grade, single-origin matcha that reflects the care, tradition, and craftsmanship behind every harvest.

Each batch is carefully handled and packaged to preserve its vibrant color, smooth texture, and balanced flavor.

If your experience does not meet our standards, please reach out — we are always here to help.